Moving In
Buildium
You will be receiving an automatic email from our software, Buildium. This email will instruct you to create a personal password for log in purposes. This software will allow you to make payments, review past expenses and contact our team at True Home Ohio.
Retrieving Keys
Once you have paid your security deposit and first month’s rent, you will be granted access to the keys to your new home!
If there is a CodeBox at the property, a one-time code will be sent to the phone number you provided on your application. That code will only work the day of your lease start date between the hours of 8am - 8pm. You are welcome to retrieve your keys from that box at any point during your move in day.
CodeBox
If no CodeBox is present, a team member will coordinate a time to meet with you so that you may retrieve your keys.
Utilities
Please review your lease for specifics on resident’s responsibilities for utilities. Below you will find useful information on how to put your name into the appropriate utilities for your new home.
Before moving into the unit, you are required to complete the Utilities Transfer Form. If utilities are not properly set up and this form is not completed before the move in date, you will not be provided with the unit keys.
Electricity and Gas
When opening up an account for the electricity and gas for your new unit, you will need to contact Duke Energy right away. It is recommended to call Duke as soon as you sign a lease so that you can get on their schedule and have the utilities starting the first day of your lease.
Duke EnergyWater
If your new home is in Hamilton county, but not in Norwood, you will need to contact Cincinnati Water Works to put the water bill in your name.
Cincinnati Water WorksIf your new home is in Norwood, OH, you will need to contact Norwood Water Department.
Norwood WaterTrash
Trash collection can vary depending on location. Please contact our team to determine which company to contact for trash collection.